22-12-2022 19:19 - edited 22-12-2022 19:20. Occasionally only a very short stub of wire is left. Ju. I don't work for Virgin Media. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. We would like to show you a description here but the site won’t allow us. 77K views 4 years ago. How To Connect Old Bt Master New Virgin Nte5 Avforums. These are the two boxes I can find in the house. on 06-03-2023 09:36. Account - Cable. There is no fibre socket in this house. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Hi Virgin Media Team, Hope you are well. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. I’ve tried calling but the people I’m connected to keep hanging up. We can understand this is not ideal as a new customer and we want to best help. Virgin Media; My Virgin Media; Shop;. Stream from Virgin Media. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Virgin Mobile. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Next, connect the power cable. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. I am going to cancel. The room its wired too is exactly where I want it to be. Up to 3 WiFi Pods if needed. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. On the day of activation, connect your new router to the master phone socket. Virgin Media; My Virgin Media; Shop;. SpeedIt could be that a previous owner has cut the cabling out. My Virgin Media App. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Sometimes there is no wall box, just a trailing cable. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Stay safe online. Ordered VM broadband and was recommended by the website to select the self quick install option. Options. But I don't have a splitter or any 'Virgin media socket'. It's great to hear your wall socket concerns have now been addressed and resolved. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Reply. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. Browse Virgin Media Virgin Media Community. This means you'd have to change your install to a manned one instead. I am a new customer, trying to self install and hitting various issues. on 03-08-2020 18:05. Live TV uses co-ax cables. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. QuickStart, set up and connections. Account - Cable. Wall Socket. Should’ve checked this before I ordered. Being connected to the internet is one of the most important modern essentials in 20. Account - Cable. - 5372385. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Networking and WiFi. Should I cancel and request an engineer to install. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. SpeedBroadband wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. But I have no Virgin Media Wall socket in my room. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Hi there. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. We would like to show you a description here but the site won’t allow us. Everything you need is posted to you. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. I am trying to set up our wifi. I can only find the TV socket. But I have no Virgin Media Wall socket in my - 5383603. Networking and WiFi. Surly there has been a connection previously otherwise we wouldn't have bee. Tuning in In response to. Any idea what next? TY. See where this Helpful. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 😞 There are cases where we'd need to convert a self-install to a. Switch on your TV, then using your own TV remote press the Input, AV or Source button. 12. My previous sky microfilter attached here. I was told when purchasing the broadband package that fibre was available here. But I have no Virgin Media Wall socket in my house. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. Mobile Your Account. Because when I talk with virgin before I buy the servic. 0 Kudos Reply. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Browse Virgin Media Virgin Media Community. The first thing is to start making alternative arrangements for your internet connectivity. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Switched On Families. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I make the order with Quick Install, but I don’t have any wall socket in my house. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. VM will usually only supply a Quickstart to a property that had VM previously. Please help. 0 Kudos. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. on 06-03-2023 09:36. Solved: Hi guys and gals. Virgin Media;. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. 3) other end of this cable, connect the female to. Switched On Families. Entertain me; Broadband Deals. I’ve just lived into my new house and received my Virgin box. It feels like I need to just obtain a connector to enable the two to fit. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. on 05-09-2023 20:36. 1. 9% confident there is no Virgin Media socket installed. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. Virgin Media; My Virgin Media; Shop; Help;. Security matters. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. However, there is no Virgin Media Wall socket in my house. But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Plug into the wall socket Push the red label end of the white cable, into. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The socket you need will be marked with the Virgin Media logo. My Virgin Media App. Hi. All the wall sockets I can see are for BT. Look for an omnibox on the outside of your property and try and trace the cable. The OUT terminal from the Technetix isolator has a terminator cap on it. Hopefully you won't need anything further from us on this matter, but do. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Browse Virgin Media Virgin Media Community. Please support me in this regard. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Options. 1. Hi all, I’m terrible with networking and never had to self install a fibre connection before. My Virgin Media App. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Forum; Apps. Hi, im writing this as a last resort, as customer service has been woeful. Installation appointment text. Both your fibre cable and Wi-Fi router will be plugged into this. The installation should take around an hour. . Virgin Media; My Virgin Media; Shop;. However the wall socket doesn’t have the correct connection for the cable with the hub. Also having this issue and trying to get through to them on the phone. It should work ok. However, there is no Virgin Media Wall socket in my house. In both cases, these connections are clearly. I was unable to do step 1. Options. Failing this. 03. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. The Openreach socket is entirely irrelevant in any case. 12. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Get more from your Virgin Media setup. There is one Ethernet connection point and socket with a circle on the wall. If you in a property that's recently been added to Virgin Media's network we have another video th. Can you check outside and look for the. Switched On Families. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. It is surface clipped usually. correctly to the Virgin Media wall socket, please follow these instructions to get set up. indd 3 09/03/2016 12:48to your Virgin Media socket. Account - Mobile. Plug the cables into the Hub. My Virgin Media App. Browse Virgin Media Virgin Media Community. The cable going in will be a double “shotgun barrel” type cable. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. My Virgin Media App. Virgin Phone Switchover. Account - Cable. I received the self install pack but can't install it we need an engineer visit. Ordered VM broadband and was recommended by the website to select the self quick install option. Solved No Virgin Media Wall Socket At Installation Community 4832746. Ashleigh_C. Is there some way I can convert RJ11 to coax or will I have to (if. This seems to be the only way that i can speak to someone about the issue. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. 3K subscribers in the VirginMedia community. We have the quickstart pack but sadly cannot get broadband set up and working. . Call the pre-installation and delivery team on 0800 052 1734. The cable could be hidden within, or behind, furniture. Options. The isolator has a terminator cap (marked below) fitted to the open end. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. I highly doubt my landlord will allow a virgin coax input to be installed. But I have no Virgin Media Wall socket in my house. SpeedMy Virgin Media App. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. The kid arriving on Tuesday the 29. 0 Kudos Share. Finally, they'll complete the setup to make sure it's all working. Could an engineer be arranged to install please as my account is due to go live today. I am so sorry to hear that you seem to be missing a wall socket in the home. Speedon 21-02-2023 17:48. Call them up and mention it to them otherwise they more than likely won’t say anything about it. . You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Networking and WiFi. Tech Chatter. Post up some photos of your wall socket and its cable ends and Hub socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Virgin Phone Switchover. But, there was no wall socket, so after a week they sent an engineer. Booking an engineer is easy with Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A bit paranoid - 5202625. Had arranged self-install as per suggestion from VM. But I have no Virgin Media Wall socket in my house. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. . There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Browse Virgin Media Virgin Media Community. Home Phone. Stay safe online. Back a step. Perfect for when you can’t all decide on what to watch. I can’t push - 5368162. Account - Mobile. . QuickStart, set up and connectionsHello VLNeedham. . Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I wanted. It could be any of the 4 screw terminals in the first picture. Hi, Want to share my experience so far getting connected to VM. We have tried plugging it into the only box we found it would fit but no luck. Re: No Virgin Media wall socket internally. Networking and WiFi. on 04-02-2023 11:17. You can also check for a loose cable as not all properties have a socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Thanks for the reply. A master socket is the main socket for the phone line in your home, not an. Networking and WiFi. Switched On Families. . I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Virgin Media Quickstart set up. Account - Cable. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Switched On Families. I just got Virgin Media kit and read all information carefully and checked - 5200805. I just have a short coaxial cable on my wall, and it has a male end. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Browse Virgin Media Virgin Media Community. The cable on the right looks like is for a Freeview TV antenna. Security matters. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There are multiple different branded wall boxes inside our flat but none. We would like to show you a description here but the site won’t allow us. Try the SAT1 output & if that doesn't work you would need a manned install. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Security matters. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Installation Guide. Networking and WiFi. Alessandro Volta. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. It feels like I need to just obtain a connector to enable the two to fit. Then push the connector VM have provided over the screw thread. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Reply. The Messiest Home Unifi Setup Ubiquiti Community. New kit has arrived, including a hub, a TV box, a. Switched On. The wall socket has a thick plug bit. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Ordering And Installation Of Broadband Thinkbroadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. New to the UK and just moved into our first home here. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. on 15-02-2022 10:03. Connecting Hub 3. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Account - Mobile. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. I ordered a broadband only package because it said I could self install the kit. Account - Cable. Turn on and get connected. Call the Pre-installation and delivery team on 0800 052 1734. We have the quickstart pack but sadly cannot get broadband set up and working. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. 0 Kudos. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Hi . CUSME. Intelligent WiFi Pod Trial. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Security matters. 1) remove the attenuator from the existing cable, plug it into back of hub. Tudor. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Stay safe online. on 15-04-2023 16:54. on 27-10-2022 09:24. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. My Virgin Media App. Installation Guide. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Look for an omnibox on the outside of your property and try and trace the cable. Sometimes there is no wall box, just a trailing cable. Community Natter. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Wall Socket. Residential Installation Virgin Media. The Gamer Lounge. Thing is, I've been to the house, Virgin haven't, and I am 99. 2) plug new provided cable into hub. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 1 Kudo. Sorry to hear you need some additional support with your installation due to missing some sockets required. Tudor. Account - Mobile. on 31-12-2021 10:47. New to the UK and just moved into our first home here. . Everything you need is posted to you. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. However, we couldn’t locate the wall socket in our place. We have a virgin media wall socket with an - 4353656 - 2. I have signed up as a new user for Virgin Fibre. Hi , Thank you for your post and welcome to our community forums. 4 weeks ago. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge.